Sunday, May 29, 2005

And you thought nothing was being done about outsourcing

Indian call center workers are being driven from their jobs because of verbal abuse from British and American customers. The insults are sometimes sexual and often racial, as in "You're a Paki, I don't want to talk to you," and "You're from India, you don't know anything."

The only good thing to come of this situation is that the stress is so bad, many Indians, heretofore forbidden by tradition from seeking help, are now in seeing psychotherapists.